Refund policy

Sales and Refund Policy
Thanks for shopping at Maktar®. We appreciate the fact that you like to buy the innovative iOS accessories and software we build. We also want to make sure you have a rewarding experience while you are exploring, evaluating, and purchasing our products. As with any shopping experience, there are terms and conditions that apply to transactions at Maktar® Online Store. We will be as brief as our legal eagles will allow. The main thing to remember is that by placing an order, you agree to the terms set forth below along with Maktar’s Privacy Policy and Terms of Use.

Standard Return Policy
We fundamentally believe you will be thrilled with the products you purchase from the Maktar® Online Store. That is because we go out of our way to ensure that they are designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 30 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following:

▪ Products can be returned only in the country in which they were originally purchased.

▪ For refund, a full refund less any shipping charge and 15% off item's price for restocking fee.

▪ Returned products may require inspection at an offsite location before we can provide a refund or exchange. In those cases, a refund will be issued within 10 business days provided the return is in its original, undamaged and unmarked condition.

▪ Maktar® provides security and encryptions features to enable you to password protect your photos and videos. If these features have been activated and cannot be disabled by the person in possession of the Piconizer™ accessory, Maktar® may refuse the return or exchange.

To complete your return, we require a RMA number from our support team.
Please do not send your purchase back before receiving our notify email.

To request RMA number, please contact support@maktar.com

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support.us@maktar.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@maktar.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.